Ticket Routing

Streamlined and Intelligent Ticket Management

Smart Routing automatically transmits tickets to appropriate team members based on their location, expertise, and availability. This ensures that each ticket is handled by the right person at the right time, improving response times and accuracy.

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Enhanced Coordination

Strengthen team coordination and communication with our advanced platform. Ensure that all team members stay informed and synchronized, with tickets assigned and tracked efficiently for optimal performance.

Centralized Ticket Interface

Manage all your 811 tickets from a single, user-friendly interface. You can easily route, organize, and process tickets, reducing administrative burdens and enhancing productivity.

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Achieving Efficiency and Cost Savings: Reducing Truck Rolls, Locating Costs, and Damages by Implementing Line-Scape Technology

Executive Summary This case study explores the significant operational improvements achieved by implementing advanced digital locating technology. The implementation of Line-View Professional by the mid-sized...

August 10, 2024

The Digital Transformation of Utility Management

I recently re-read the story of the transition from manual telephone switch boards to automated switch boards and I couldn't help but consider how this...

July 25, 2024

CGA Telecommunications Whitepaper 2023

Several months ago, I served on a panel to discuss the latest telecom whitepaper from the CGA. The whitepaper claimed that the telecom sector has...

July 18, 2024

Nothing compares to Line-Scape

Lower costs, reduce damages and improve locating results on day one.

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As the Manager Outside Plant Engineering for Astound Broadband, I am proud to say that we have been using Line-Scape for our asset management needs, and the results have been outstanding. Line-Scape has helped us streamline our asset management process, reduce on-site locating requirements without compromising safety, improve our overall efficiency, and save us money. The program has been so successful that we have expanded it beyond the initial market and into the entire state of Texas, with plans to introduce it soon in California, Oregon, and Washington. Thanks to Line-Scape, we have been able to manage our critical assets more effectively, which has positively impacted our bottom line. I highly recommend Line-Scape to any company that wants to improve their asset management procedures and save time and money in the process.

ASTOUND BROADBAND | Manager Outside Plant Engineering

In 2022, Kinder Morgan began a pilot program with Line-Scape to send a “Digital Locate” to the excavator when digging near an abandoned line. Pleased with the results of the pilot, we decided to go live with the program. We are very happy with the outcomes and believe it should be a nation-wide offering. The feedback we have gotten from excavators is positive. They have shared that the application is intuitive, easy to use, and helpful. We believe Line-Scape has created something that improves safety, efficiency, and has made the overall process better.

KINDER MORGAN | Director, Damage Prevention

Thanks to this service, we’ve been able to show continuous improvement to an age-old industry challenge. It provides real time alerts for excavators and it provides us with valuable reports and insights every month. The service is exceptional, and we intend to expand our use of it in the future.

ENERGY TRANSFER | Senior Manager, Damage Prevention